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The Military Place

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FAQ

Frequently asked questions

Do you offer Free Shipping?

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Yes! We offer Free Shipping anywhere in the USA, on all orders of $55 and above.

Do you ship internationally?

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Yes, we ship all over the world.

Usually 10 days to 2 weeks delivery - depending on your location.

While we hold most items, some are shipped direct from one of our warehouses.

However, due to ongoing global shipping issues, delays are outwith our control at the moment.

But we stay in regular contact with you and keep you informed regarding your package.

Please let us know if you need an item by a specific date. We will do our best to meet it.

However, if the date is not going to be possible, we will be honest with you and give you the option of cancelling your order, and getting a full refund immediately.

Will my parcel be charged customs and import duties?

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International orders may be charged Customs or Import Duties once the parcel reaches the destination country.

If there are any charges on a parcel, these are the responsibility of the person receiving the parcel (the customer) and we have no control over these charges.

We also can’t give you information on possible charges as customs regulations and import duties vary from country to country.

Please contact your local Customs office to check details for your country.

Do you offer Returns?

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Yes we do!

You have 30 days after purchase to return items for a full refund.

We also refund your return shipping costs.

Please contact us to let us know you're returning an item.

For safety, please return it with tracking (and insurance if it's a large item), as we can't do a refund if the package goes missing and doesn't arrive.

Tracking and insurance allows us to hold the USPS responsible. We will fully refund your return shipping costs.

Please make sure any item is returned in the same excellent condition you received it.

We regret we can't accept returns that smell of pets, perfume, chemicals or smoke, or are damaged in any way.

Can I ship to a different address than my own?

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Yes you can.

If the item is a gift, please let us know and we will make sure the delivery note and invoice come to your address and not the delivery address.

For your security, when making payment your billing name, address and phone number must match that of the card used for payment.

Not that of the delivery address if different.

Payment will be rejected if any of these details are wrong.

What payment options do you accept?

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You can pay using all major credit cards, Apple wallet and Amazon Pay.

You can also make a payment via PayPal without having a PayPal account.

My payment was declined? What should I do?

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Your payment may have been declined due to any of the following reasons:-

# Wrong billing address:

Please ensure the billing address you entered is the same as the address listed against your payment account.

Please also check that you entered the billing address details correctly

# Credit card limit reached:

Please check your credit card limit. You may have reached your daily or total credit card limit when you tried to make your payment.

# Wrong Credit / Debit Card Number:

Please make sure the card number was entered correctly.

# Wrong Credit / Debit Card Security Code:

Please make sure the number was entered correctly.

# Credit / Debit Card Expiration date:

Please check the expiration date on your card.

If your card has expired, you may have received a new one in the post and simply forgotten to change cards.

Remember to cut up or shred your old card for security.

# PayPal account is out of funds:

Make sure enough funds are available in your PayPal account if you’re using this as your payment method.

If none of the above apply, please contact your card issuer / bank for help.

We have no access to your payment details so we cannot help with payment issues.

How do I use my promotional code?

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On the checkout page you will find a promotional code box.

Enter your special code and your discount will be displayed in the cart payment summary.

Please note: Only one promotional discount code can be used per order.

How do I check my size?

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Take your measurements carefully - twice - and ideally get someone to help you take them accurately.

Then check your measurements against the Size Chart.

Choose the most appropriate for your shape.

You will find more details on our How to Measure page.

If you have any questions, please don’t hesitate to contact us:
Tel: 800.688.0312 (Toll free USA) or Email: support [@] themilitaryplace [dot] com

How will I know when my item has been shipped?

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We will contact you with your Shipping Confirmation and tracking number once your item is on its way.

Using the tracking number, you’ll be able to follow your item's journey to the delivery address you gave us.

If you have any questions, don’t hesitate to contact us:
Tel: 800.688.0312 (Toll free in USA)
Email: support [at] themilitaryplace [dot] com


We're always happy to answer any queries.

What do I do if my parcel arrives damaged?

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Please contact us immediately and we will give you instructions on returning the parcel.

We will replace your order and your return shipping costs.

How can I get in touch with you?

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Easy.

Call us (Toll free in USA) on - 1 800 688-0312

You can leave a message, if we can't get to the phone.

Email us at - support [at] themilitaryplace [dot] com

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Contact

345 Young Harris Street
#2351
Blairsville, GA 30512
USA

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